Contact
Contact AUROK about Product, Partnerships, and Support
Select an inquiry type so we can route distributor, partner, and support requests correctly. For volume quotes and kits, you can also use Request quotation.
Need a quotation instead? Request Quotation
Message sent
Thanks - we received your inquiry and emailed a confirmation to you. Our team will follow up from abid@fronturetech.com.
FAQs
Questions Teams Ask Before They Reach Out
Straight answers for distributors, partners, IT support, and procurement contacting AUROK.
What is the difference between Contact and Request quotation?
Use Contact for distributor, partner, and support inquiries, or general questions. Use Request quotation when you already have product models, quantities, accessories, and a deployment window - we return commercial terms and lead-time guidance.
How should distributors introduce their territory?
Choose Distributor inquiry and include countries or regions covered, existing POS / auto-ID lines, warehouse capability, and target verticals. Attach or summarize any current customer projects if relevant.
What do partner inquiries need to include?
Describe the solution scope (WMS, retail, healthcare logistics, etc.), whether you need datasheets, SDK notes, or sample units, and the end-customer timeline. Systems integrators and VARs should select Partner inquiry.
How do I get help with drivers or OS compatibility?
First check Drivers Center and the product download page. If the package or OS image is missing, select Support inquiry and include model, OS version, and whether you need an archived build.
What are your working hours?
Headquarters teams are generally available Monday-Friday, 09:00-18:00 local time. WhatsApp and email outside those hours are queued for the next business day. Regional partners may offer local coverage windows.
Can I reach AUROK on WhatsApp?
Yes. Use the WhatsApp CTA on this page. Include company name, inquiry type, and product models so we can route the chat to sales or support without extra back-and-forth.
Do you sell products directly on this website?
No. AUROK is a product showcase and support portal. Explore specifications, download drivers, then request a quotation or contact us for partnership and support paths - there is no cart or checkout.
How quickly will I receive a response?
Most inquiries receive an acknowledgement within one business day. Complex distributor or multi-country partner requests may take longer while the right regional contact is assigned.
Can I visit the office or arrange a meeting?
Meetings are by appointment. Use the contact form with preferred dates, or email sales with your agenda. The map on this page shows our primary headquarters address for reference and sample logistics.
Where should evaluation samples be shipped?
Do not ship samples to the HQ address without written instructions from your AUROK contact. Quotation and partner replies include the correct receiving location and labeling requirements.
How do social channels relate to support?
LinkedIn, YouTube, and X carry product and documentation updates. For case-specific driver or warranty help, use Support inquiry or Drivers Center rather than public social replies.
Who handles multi-site or RFP documentation packs?
Partner and distributor contacts can request datasheet bundles, mounting drawings, and SDK references. Mention RFP or tender deadlines in your message so we prioritize packaging.
Ready with Product Models and Quantities?
Contact AUROK for volume terms, accessory kits, and lead-time guidance for your deployment window.